Smart Commerce Support
Transform your WooCommerce and Shopify customer experience with intelligent agents who access order history, track customer journeys, and provide personalized support in real-time.
E-commerce Customer Support Challenges
Online shoppers expect instant, personalized support with access to their complete purchase history and preferences
😵 No Customer Context
Support agents can't see order history, past interactions, or customer preferences, leading to frustrating experiences.
- • Customers repeat their information
- • No access to order details
- • Can't see purchase patterns
- • Generic, impersonal responses
🏢 Platform Silos
Different support systems for different platforms create inconsistent experiences and data gaps.
- • Separate tools for each platform
- • Inconsistent customer experience
- • Data scattered across systems
- • Training complexity for agents
⏰ Slow Issue Resolution
Without instant access to customer data, agents spend time gathering information instead of solving problems.
- • Long wait times for information
- • Multiple system lookups required
- • Customers transferred between agents
- • Delayed problem resolution
✅ SyncUno Commerce Solution
Unified customer support with complete order visibility, multi-agent collaboration, and real-time platform integration.
Complete Context
Instant access to full customer history, orders, and preferences
Multi-Agent Support
Multiple agents can collaborate on complex customer issues
Real-time Sync
Live integration with WooCommerce and Shopify platforms
Native Platform Integrations
Seamless plugins for the world's most popular e-commerce platforms
🛒 WooCommerce Plugin
Complete WordPress/WooCommerce integration
What Agents Can See:
- • Complete order history and status
- • Product browsing behavior
- • Cart abandonment data
- • Customer lifetime value
- • Previous support interactions
- • Shipping and billing information
Advanced Features:
- • Real-time inventory checking
- • Order modification capabilities
- • Refund and return processing
- • Coupon code generation
- • Product recommendation engine
- • Custom field integration
🏪 Shopify App
Native Shopify App Store integration
What Agents Can Access:
- • Full customer profile and tags
- • Order timeline and fulfillment
- • Product views and wishlist items
- • Subscription and recurring orders
- • Marketing campaign interactions
- • Customer segmentation data
Advanced Capabilities:
- • Shopify Flow integration
- • Multi-location inventory sync
- • Draft order creation
- • Discount code management
- • Metafield access and editing
- • Third-party app data sync
Multi-Agent Customer Support
Multiple support agents can collaborate on complex customer issues with shared context and real-time updates
Example: Complex Order Issue Resolution
Sarah - General Support
First contact agent
• Order #12345 - $299.99
• Shipped via FedEx
• Tracking: Delivered 2 days ago
• Customer's 15th order (VIP)
Mike - Shipping Expert
Logistics specialist
• Full conversation history
• Detailed tracking info
• Delivery photo from carrier
• Customer's delivery preferences
• Checks delivery photo
• Reviews GPS coordinates
• Contacts carrier directly
• Finds package delivered to wrong address
Lisa - Manager
Customer success lead
• VIP customer status
• $4,500 lifetime value
• Previous positive interactions
• Current issue resolution progress
• Approves expedited replacement
• Offers 20% discount on next order
• Adds VIP delivery instructions
• Schedules follow-up call
Seamless Handoffs
Agents can join conversations without losing context or requiring customer to repeat information
Shared Visibility
All agents see the same customer data, order history, and conversation context in real-time
Role-Based Access
Different agent roles have appropriate permissions for order modifications, refunds, and escalations
Complete Customer Journey Visibility
Track every touchpoint from first visit to post-purchase support with comprehensive journey mapping
Customer Journey: Sarah Johnson
First Visit - March 15, 2024
Browsed running shoes category, viewed 5 products, added Nike Air Max to wishlist
Email Signup - March 16, 2024
Signed up for newsletter with 10% discount code, indicated interest in running gear
First Purchase - March 22, 2024
Order #12345: Nike Air Max ($129.99) + Running socks ($19.99) - Used 10% discount
Support Chat - March 25, 2024
Asked about sizing for next purchase, received personalized recommendations
Repeat Purchase - April 10, 2024
Order #12567: Adidas Running Jacket ($89.99) - VIP customer, free shipping applied
📊 Behavioral Insights
- • Prefers premium running brands
- • Responds well to email campaigns
- • Values customer service highly
- • Shops seasonally (spring/fall)
- • Price-conscious but quality-focused
🎯 Personalization Data
- • Shoe size: 8.5 US Women's
- • Preferred colors: Black, Navy, Gray
- • Activity: Road running, 5K races
- • Budget range: $80-150 per item
- • Communication: Email preferred
🚀 Next Best Actions
- • Recommend winter running gear
- • Invite to VIP early access sale
- • Send race training content
- • Offer loyalty program upgrade
- • Cross-sell running accessories
E-commerce Support Results
Real impact from stores using SyncUno Commerce integration
Success Story: Athletic Gear Pro
😞 Before SyncUno Commerce
- • Agents couldn't see order history
- • Customers repeated information constantly
- • 45-minute average resolution time
- • 68% customer satisfaction score
- • High agent turnover due to frustration
- • Separate tools for each platform
🎉 After SyncUno Commerce
- • Complete customer context instantly
- • Personalized support from first message
- • 16-minute average resolution time
- • 94% customer satisfaction score
- • Agents love the unified interface
- • Single platform for all stores
"SyncUno transformed our customer support. Our agents can now provide Amazon-level service with complete customer context. Our customers notice the difference immediately."
Experience Commerce Support
See how customers interact with support agents who have complete access to order history, customer journey, and platform data.
Complete Order Context
Agents instantly see your complete purchase history, preferences, and current orders
Multi-Agent Collaboration
Watch how multiple specialists can join your conversation without losing context
Personalized Experience
Experience support that knows your preferences, size, and shopping behavior
Commerce Support Demo
Experience intelligent e-commerce customer support
Ready to Transform Your E-commerce Support?
Join thousands of online stores providing world-class customer support with complete order context and multi-agent collaboration